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> If their trial period is extended without any action or request from the user, it is due to the Microsoft account team responsible for your company, as they are managing the request with the support team.
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> - If you are an existing customer, please create a support request to ask for an extension so your assigned team can collaborate with the support team to extend your trial period. Provide your trial capacity ID and explain the reason for the extension. You can find your trial capacity ID in the Account Manager under Trial status. <br/>
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> - If you a `new customer`, Contact the [Microsoft Sales Team](https://azure.microsoft.com/en-us/contact/#contact-sales) so they can engage with you and provide the best service. <br/>
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- If you are an existing customer, please create a support request to ask for an extension so your assigned team can collaborate with the support team to extend your trial period. Provide your trial capacity ID and explain the reason for the extension. You can find your trial capacity ID in the Account Manager under Trial status.
- Are you a new customer? Contact the [Microsoft Sales Team](https://azure.microsoft.com/en-us/contact/#contact-sales) so they can engage with you and provide the best service.
- A window will open, prompting you to select the product with the issue. This window is the same as the one accessed by clicking `Admin portal`, under `Help + support`, then selecting `+ New support request`:
- A window will open, prompting you to select the product with the issue. This window is the same as the one accessed by clicking `Admin portal`, under `Help + support`, then selecting `+ New support request`:
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- In the text box, write `Trial`, choose `Trial license expiration or renewal`:
> If their trial period is extended without any action or request from the user, it is due to the Microsoft account team responsible for your company, as they are managing the request with the support team. <br/>
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