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add release notes for Toki Iti
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‎Toki_Iti/releases/admin/readme.md‎

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### 2nd of Mar 2026 ([version 2.30](v2.30))
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{.release-note-list}
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- **ADDED** Added an Availability Test Results page showing the last 6 days of availability checks for the current site, giving customers a single place to review recent site health history.
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### 27th of Jan 2026 ([version 2.29](v2.29))
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{.release-note-list}
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- **ADDED** Added an indicator on the Contact profile page to show whether the contact is the primary contact for an email address, with an option to change it.
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- **ADDED** Added due date display in tickets and the ticket list, and enabled editing the due date in the UI.
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- **ADDED** Added a Due Date facet to the ticket list to help track upcoming work by due date.
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- **ADDED** Added a new Due Urgency chart to the ticket dashboard.
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###### 2nd of Feb - 2.29.2
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{.release-note-list}
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- **IMPROVED** Improved the phone input region selector so commonly used countries appear at the top.
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- **IMPROVED** Improved the expand/collapse behavior for the Queue facet on the ticket list page.
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- **IMPROVED** Prevented due date changes on archived tickets.
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- **FIXED** Fixed an issue where the phone input could select a region that shares the same country code as the United States.
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###### 5th of Feb - 2.29.3
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{.release-note-list}
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- **FIXED** Fixed a navigation link to the central server.
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- **FIXED** Fixed the `mailto` link for contact and agent email addresses.
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###### 23rd of Feb - 2.29.4
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{.release-note-list}
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- **FIXED** Fixed an issue where agent avatars were not displayed correctly.
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- **FIXED** Fixed the navigation link for Service Type options in the Events feature.
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### 15th of Jan 2026 ([version 2.28](v2.28))
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{.release-note-list}
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- **ADDED** Added bulk editing for tickets, including tags, assignees, state, owner, and other ticket properties.
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- **ADDED** Added a UI component to display entity metadata (e.g., contact, agent, account, ticket) for entities that support the `metadata` property.
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- **FIXED** Fixed an issue where the UI could not reset tags for contacts or agents.
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- **FIXED** Fixed an issue where the app could incorrectly identify its embedding ancestor.
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### 30th of Sep 2025 ([version 2.27](v2.27))
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{.release-note-list}

‎Toki_Iti/releases/admin/v2.27.md‎

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- **IMPROVED** The new date time picker in the ticket UI now accurately maps displayed values, resolving discrepancies with background values present in the legacy AngularJS ticket UI.
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- **IMPROVED** Date age calculation has been improved by switching from real-time calculation to calendar day calculation.
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###### 1st of Oct - 2.27.2
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{.release-note-list}
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- **FIXED** Fixed an issue with time tracking form where the end time validation error couldn't be displayed
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- **IMPROVED** Improved date time picker to select all text when clicking on hours or minutes input, making value modification easier
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- **IMPROVED** Improved date time picker to close the dropdown when pressing Enter
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## Highlights
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We're thrilled to announce that Toki Iti admin portal 2.27 marks a pivotal moment in our evolution toward the future TECH portal v2. This release introduces a completely refactored ticket page - the heart of our ticketing system - built on modern Angular architecture that delivers enhanced security, performance, and user experience while laying the foundation for our next-generation platform.

‎Toki_Iti/releases/admin/v2.28.md‎

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# 15th of Jan 2026 (2.28)
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{.release-note-list}
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- **ADDED** Added bulk editing for tickets, including tags, assignees, state, owner, and other ticket properties.
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- **ADDED** Added a UI component to display entity metadata (e.g., contact, agent, account, ticket) for entities that support the `metadata` property.
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- **FIXED** Fixed an issue where the UI could not reset tags for contacts or agents.
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- **FIXED** Fixed an issue where the app could incorrectly identify its embedding ancestor.

‎Toki_Iti/releases/admin/v2.29.md‎

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# 27th of Jan 2026 (2.29)
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{.release-note-list}
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- **ADDED** Added an indicator on the Contact profile page to show whether the contact is the primary contact for an email address, with an option to change it.
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- **ADDED** Added due date display in tickets and the ticket list, and enabled editing the due date in the UI.
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- **ADDED** Added a Due Date facet to the ticket list to help track upcoming work by due date.
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- **ADDED** Added a new Due Urgency chart to the ticket dashboard.
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###### 2nd of Feb - 2.29.2
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{.release-note-list}
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- **IMPROVED** Improved the phone input region selector so commonly used countries appear at the top.
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- **IMPROVED** Improved the expand/collapse behavior for the Queue facet on the ticket list page.
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- **IMPROVED** Prevented due date changes on archived tickets.
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- **FIXED** Fixed an issue where the phone input could select a region that shares the same country code as the United States.
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###### 5th of Feb - 2.29.3
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{.release-note-list}
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- **FIXED** Fixed a navigation link to the central server.
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- **FIXED** Fixed the `mailto` link for contact and agent email addresses.
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###### 23rd of Feb - 2.29.4
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{.release-note-list}
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- **FIXED** Fixed an issue where agent avatars were not displayed correctly.
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- **FIXED** Fixed the navigation link for Service Type options in the Events feature.

‎Toki_Iti/releases/admin/v2.30.md‎

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# 2nd of Mar 2026 (2.30)
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{.release-note-list}
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- **ADDED** Added an Availability Test Results page showing the last 6 days of availability checks for the current site, giving customers a single place to review recent site health history.
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## Highlights
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### Availability Tests
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Release highlight: Availability Test Results — your 6‑day site health timeline, all in one place
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#### What’s new
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We’ve added a new **Availability Test Results** page that shows the **last 6 days of availability checks for your current site**—a single, go-to place to review recent site health for your **Toki Iti** instance.
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#### Why we built it
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When something “looks off” (a brief outage report, a slow period, a certificate warning, a DNS hiccup), you shouldn’t have to piece together clues across tools or guess whether it was real or just a one-time blip. This page was created to make availability monitoring **transparent and actionable** by surfacing both **history** and **diagnostic detail** in one view.
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It also sets the foundation for what’s next: **a future publicly available status page** intended to display broader virtual machine health. But this release is intentionally different and more personal—**it’s focused on your own site**, and it includes deeper, per-check insight.
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#### How it improves everyday us
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With Availability Test Results, customers can quickly answer: *“Has my site been healthy lately?”* and *“What exactly failed?”*—without leaving the product.
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You can use it to:
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- **Review the last 6 days of checks** for your specific site in one timeline
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- **Drill into individual check results** for richer troubleshooting context, including:
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- **DNS resolution details**
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- **SSL certificate information**
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- **Failure response details** (e.g., failed request responses)
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This is especially helpful when diagnosing intermittent issues, confirming whether a problem is recurring, and deciding whether action is needed—or whether the site recovered on its own.
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**Availability testing behavior (so you know what to expect)**
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- **Test frequency**
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- **Platform / standard hostnames:** every **5 minutes**
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- **Custom domains:** every **6 hours**
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- **Alerts:** we alert on **2 consecutive failures** and investigate. **Single failures usually don’t require action.**
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- **Occasional single failures can be normal:** a one-off **timeout / 404** may occur during routine maintenance and typically recovers on the next run.
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- **Common maintenance windows**
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- **Daily database backup (off-peak):** may cause brief slowness/timeouts
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- **Weekly environment update:**
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- **9:00 AM Mon (NZT)** — US/CA/UK (NY Sun 3pm, LA Sun 12pm, London Sun 8pm)
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- **6:00 PM Sun (NZT)** — AU (Sydney Sun 4pm)
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#### Why you’ll love it
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This update turns availability monitoring into something you can **check in seconds**—with the detail you need when things go wrong, and the reassurance you want when they don’t. It’s a clearer, faster way to understand your site’s real-world health—and it puts recent history and diagnostics exactly where you need them: **inside your Toki Iti experience**.

‎Toki_Iti/releases/feature.md‎

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#### Availability Test Results
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Availability Test Results provides a dedicated page where customers can review the **last 6 days of availability checks** for their current Toki Iti site—making it the go-to place to quickly confirm recent site health. Unlike a future public status page, this view is **site-specific** and includes per-check diagnostic insight such as **DNS resolution details, SSL certificate information, and failed request responses**, helping customers understand exactly what happened during an incident. Checks run **every 5 minutes** for platform/standard hostnames and **every 6 hours** for custom domains, with alerts triggered only after **2 consecutive failures** to reduce noise from one-off maintenance-related blips.
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[Read full release notes](/configs/release-notes/admin/v2.30)
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#### AI Enhancements Across Portals
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AI-powered assistance is now available across both the TECH and client portals, bringing smarter and more efficient support experiences.
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- **Client Portal**: End users can now benefit from AI assistance, which leverages Retrieval-Augmented Generation (RAG) to find the most relevant knowledge base articles and provide accurate, AI-generated responses. This helps users resolve their requests faster and more effectively.

‎Toki_Iti/releases/portal/readme.md‎

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### 29th of Jan 2026 ([4.7.1](v4.7))
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{.release-note-list}
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- **ADDED** Added support for capturing photos or videos on mobile devices (via HTML file capture). This can be used when creating tickets or adding ticket comments.
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###### 27th of Feb (4.7.2)
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- **FIXED** Fixed Date/Time picker binding on mobile devices where the library falls back to native HTML inputs and does not fire the usual events. The app now listens to both event types to ensure values update correctly across devices.
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### 14th of Apr 2025 ([4.6.1](v4.6))
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- **ADDED** Client Portal now supports Ticket Contact Group Policy, letting customers control whether contact group selection is required when submitting new tickets.

‎Toki_Iti/releases/portal/v4.6.md‎

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- **IMPROVED** Improved date age calculation by changing from real-time difference to calendar date difference
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###### 19th of Jan (4.6.8)
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{.release-note-list}
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- **IMPROVED** Improved the UI text in the Create Ticket widget for clarity and consistency.
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- **FIXED** Fixed an issue where native file downloads did not work when the app was embedded in Microsoft Teams.
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###### 27th of Jan (4.6.9)
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- **FIXED** Fixed an issue where the Date/Time and Time inputs did not update via two-way binding when the user pressed `A` or `P` to toggle between AM and PM.

‎Toki_Iti/releases/portal/v4.7.md‎

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### 29th of Jan 2026 (4.7.1)
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- **ADDED** Added support for capturing photos or videos on mobile devices (via HTML file capture). This can be used when creating tickets or adding ticket comments.
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###### 27th of Feb (4.7.2)
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- **FIXED** Fixed Date/Time picker binding on mobile devices where the library falls back to native HTML inputs and does not fire the usual events. The app now listens to both event types to ensure values update correctly across devices.

‎Toki_Iti/releases/server/readme.md‎

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### 27th of Feb 2026 (v21.33)
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{.release-note-list}
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- **ADDED** Added a new set of Availability Results APIs to return availability test results for the current site.
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- **IMPROVED** Webhooks that fail delivery are now paused for 30 minutes instead of having their definitions deleted, allowing them to recover automatically.
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- **IMPROVED** The Get Phone Regions API now returns the default phone region based on the organization’s calendar settings.
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- **IMPROVED** Improved metrics reporting to Application Insights by replacing the `EventSource` implementation with a custom metric collector, providing more control over when and how often metrics are submitted.
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### 27th of Jan 2026 (v21.32)
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{.release-note-list}
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- **ADDED** Added a due date feature for the ticketing system, allowing users to assign a due date to open tickets. Due dates can also be queried and used as a facet via the API.
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- **ADDED** Added a new `IsPrimaryForEmail` flag for contacts, along with a mechanism to change the primary contact for a given email address.
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- **IMPROVED** Updated the archive APIs (contact, account, agent, ticket, time entry, comment, service type, form) to return the archived model instead of a 204 No Content response.
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- **IMPROVED** Updated the connector “find tickets” API to use the v4 API engine for search results, including support for searching by metadata and due date.
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- **IMPROVED** Updated the connector “find contacts” API to use the v4 API engine for search results.
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- **IMPROVED** Improved security for managing contact state so that only admins and master admins can activate or deactivate contacts.
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- **IMPROVED** Updated the connector to use Toki Iti service logic to create tickets instead of relying on the v2 API engine.
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- **IMPROVED** Parsed phone numbers now include region information.
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- **IMPROVED** Improved survey query logic to support role-specific filtering, enabling CSV exports for agents of any role (not just master admins).
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- **FIXED** Fixed an issue where the server did not report request and dependency metrics by enabling them in the Application Insights configuration.
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- **FIXED** Fixed an issue where the background event source could throw an error.
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- **FIXED** Fixed an issue where a category filter was incorrectly applied when searching for contacts under a specific account.
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- **FIXED** Fixed an issue where queue-specific survey configuration was not applied.
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### 30th of Sep 2025 (v21.31)
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- **ADDED** Introduced a restore ticket API.
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- **IMPROVED** The deleted ticket API now always returns the updated (archived) ticket. Since this operation archives the ticket rather than removing it, a 404 Not Found is returned when the ticket does not exist.
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- **IMPROVED** Archived tickets can now be modified.
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###### 26th of Nov - (v21.31.2)
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- **ADDED** Added new API to archive or restore accounts.
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- **ADDED** Added new API to deactivate or reactivate contacts.
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- **IMPROVED** For form results submitted by a disposable form, the form reference now uses the form result's name.
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- **IMPROVED** The server information API now returns the index version when instructed through a specific request header.
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###### 5th of Dec - (v21.31.3)
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{.release-note-list}
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- **FIXED** Blob storage usage is now calculated using a RavenDB facet query.
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###### 17th of Dec - (v21.31.4)
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{.release-note-list}
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- **IMPROVED** The system info API now supports including health information when instructed via a query parameter.
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### 18th of Sep 2025 (v21.30)
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- **ADDED** The ticket modification logic now includes a summary of the number of public comments for the current ticket. This value is returned in the ticket API response.

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