1- # Title
1+ ## Title
22
33Communication tooling
44
5- # Patlet
5+ ## Patlet
66
77An InnerSource project is being used outside the original development team but
88users are having trouble getting help and getting in touch with the project
99team. The idea is to setup and document standard communication tooling that
1010allows for discussions to become visible, archived and searchable.
1111
12- # Context
12+ ## Context
1313
1414A team depends on another team's component. It would like to make contributions
1515to that component. Even when it happens in writing, communication happens in a
16161-on-1 fashion.
1717
18- # Problem
18+ ## Problem
1919
2020A team is open to receiving contributions from downstream users of their
2121component. Coordination and communication happens in an ad-hoc fashion though
2222leading to incoherent information being shared, delays in answers received,
2323contributors pinging multiple host team members before receiving a definitive
2424answer.
2525
26- # Forces
26+ ## Forces
2727
2828- The host team is interested in receiving contributions and willing to mentor
2929 contributors.
@@ -32,7 +32,7 @@ answer.
3232- Communication channels may be aligned with specific groups that should be
3333 reached but not by communication purpose.
3434
35- # Solution
35+ ## Solution
3636
3737The host team needs to be clear on the benefit of providing company-public,
3838archived, searchable, linkable communication channels that are free to subscribe
@@ -63,7 +63,7 @@ All communication channels should be documented in the project README.md The
6363host team members need to make an effort to direct questions that they receive
6464personally back to official communication channels.
6565
66- # Resulting Context
66+ ## Resulting Context
6767
6868Setting up and consistently using official asynchronous communication channels
6969helps create a base level of passive documentation that can be referenced again
@@ -88,15 +88,15 @@ users with the same question see (or later on find) the previous answer leading
8888to a lower need to repeat explanations.
8989
9090
91- # Known Instances
91+ ## Known Instances
9292
9393Europace AG, Paypal Inc.
9494
95- # Authors
95+ ## Authors
9696
9797Isabel Drost-Fromm
9898
99- # Status
99+ ## Status
100100
101101Structured.
102102
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