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troubleshoot-authentication.md

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ms.topic include
ms.subservice azure-devops-integration
title Azure Pipelines with Slack
ms.manager bijuv
ms.author atinb
author atinb
ms.date 7/22/2024

If you get the following errors when using the Azure Pipelines App for Slack, try the procedures in this section.

Sorry, something went wrong. Please try again.

The Azure Pipelines app uses the OAuth authentication protocol, and requires Third-party application access via OAuth to be enabled. To enable this setting, navigate to Organization Settings > Security > Policies, and enable Third-party application access via OAuth.

:::image type="content" source="../media/troubleshooting/third-party-app-consent.png" alt-text="A screenshot showing how to enable third party access via OAuth.":::

Configuration failed. Please make sure that the organization exists and that you have sufficient permissions.

  1. Sign out of Azure DevOps by navigating to https://aka.ms/VsSignout.

  2. In a private/incognito browser window, navigate to https://aex.dev.azure.com/me and sign in. Make sure to select the directory containing the organization that has your pipeline.

    :::image type="content" source="../media/troubleshooting/profile-page.png" alt-text="A screenshot showing how to select your pipeline directory.":::

  3. In the same browser, open a new tab and go to https://slack.com. Sign in to your workspace using the web client, and then run /azpipelines signout followed by /azpipelines signin.

  4. Select the Sign in button. If you're redirected to a consent page, verify that the directory displayed next to your email address matches the one you signed in to.