| title | Customize the web form to an inherited process |
|---|---|
| titleSuffix | Azure DevOps Services |
| description | Customize the web form for a work item type and Inheritance process model for a project |
| ms.custom | inherited-process |
| ms.service | azure-devops-boards |
| ms.assetid | E0AACC40-9A9E-4A48-A1D7-1CE70D53EEA8 |
| ms.author | chcomley |
| author | chcomley |
| monikerRange | <=azure-devops |
| ms.topic | how-to |
| ms.date | 03/24/2026 |
| ai-usage | ai-assisted |
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Work items are the backbone for planning and tracking work. As such, make sure each work item type (WIT) tracks the data your team needs.
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To support your work tracking requirements, customize each WIT to add custom groups for collecting custom fields under a common section. Organize your forms by placing logically related groups and HTML fields on separate pages within a form to minimize clutter on any one page within the form.
For example, the following form shows that you added two custom pages, Impact and Mitigation. In addition, you added several new groups and fields to the Details page.
After you add a custom page or group, you can add custom fields to those pages or groups. To learn more about what you can customize, see About process customization and inherited processes.
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You can add your own custom groups to both inherited pages and custom pages.
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From the Layout page, select New group.
If the New field and other options are disabled, you don't have the necessary permissions to edit the process. See Set permissions and access for work tracking, Customize an inherited process.
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Enter a name for the group and choose the column where it should appear. For information about columns, see About process customization and inherited processes, Layout and resizing.
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(Optional) After you add the group, you can drag and drop the group into any column or within the column. You can also select the Move Up or Move Down options from the group's … context menu.
Before you remove a group, move all fields defined in that group to another group or remove them from the form.
Tip
You must remove all fields from a group for the Remove option to appear.
Select the 
Remove option from the custom group … context menu.
Note
When you hide all fields in an inherited group, the inherited group itself doesn't appear on the form.
Within a page, you can quickly drag and drop a field to a new group or section within the page.
To move a field to another page, choose Edit from the field's … context menu and then choose the Page from the menu. Optionally, select an existing group or create a new group.
In the following example, you move the Customer ticket field to the Details page and the Customer focus group.
You can only remove custom fields from a form. For inherited fields, you can hide them from showing on the form. For more information, see Customize a field for a process, Show, hide, or remove a field.
Add a custom page when you have several custom fields that you want to group within that page. You can add and reorder custom pages.
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From the Layout page of your selected WIT, select New page.
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Label the page.
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When you finish adding groups and fields to the page, verify your layout is as expected. Refresh your browser and open a work item of the type you just customized.
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You can reorder custom pages by using drag and drop, or by choosing the move operation from the custom page … context menu. You can't move the inherited Details page.
Before you delete a page, move any fields that your team still uses to another page.
Choose the Delete option from the custom page … context menu.
Note
Deleting a page doesn't delete any data. Once you define data for a field, the data stays in the data store and work item history, even if you remove the field from the form. You can always add the field back by choosing New field and selecting Use an existing field.
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