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author FaithOmbongi
ms.author ombongifaith
ms.reviewer ric.lewis
ms.subservice change-notifications
ms.topic include
ms.localizationpriority high
ms.date 11/07/2024

The following table lists the latency to expect between an event happening in the service and the delivery of the change notification.

Resource Average latency Maximum latency
aiInteraction Less than 10 seconds 60 minutes
alert 1 Less than 3 minutes 5 minutes
approvals Less than 10 seconds 40 seconds
calendar Less than 1 minute 3 minutes
callRecord 2 Less than 30 minutes 150 minutes
callRecording Less than 10 seconds 60 minutes
callTranscript Less than 10 seconds 60 minutes
channel Less than 10 seconds 60 minutes
chat Less than 10 seconds 60 minutes
chatMessage Less than 10 seconds 1 minute
contact Less than 1 minute 3 minutes
conversation Unknown Unknown
conversationMember Less than 10 seconds 60 minutes
driveItem Less than 1 minute 60 minutes
event Unknown Unknown
group Unknown Unknown
health monitoring alert Unknown Unknown
list Less than 1 minute 60 minutes
message Less than 1 minute 3 minutes
offerShiftRequest Less than 1 minute 60 minutes
onlineMeeting Less than 10 seconds 1 minute
openShiftChangeRequest Less than 1 minute 60 minutes
presence Less than 10 seconds 1 minute
printer Less than 1 minute 5 minutes
printTaskDefinition Less than 1 minute 5 minutes
shift Less than 1 minute 60 minutes
swapShiftsChangeRequest Less than 1 minute 60 minutes
team Less than 10 seconds 60 minutes
teamsAppInstallation Less than 10 seconds 60 minutes
timeOffRequest Less than 1 minute 60 minutes
todoTask Less than 2 minutes 15 minutes
user Unknown Unknown

1 The latency provided for the alert resource is only applicable after the alert is created. It doesn't include the time it takes for a rule to create an alert from the data. 2 The latency provided for the callRecord resource is only applicable to the first version of a call record. Subsequent versions of a call record might be updated beyond the stated latencies.