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README.md

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@@ -5,6 +5,7 @@ This package is a ticketing system for [Laravel 5](https://laravel.com/) PHP fra
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* [Description](#description)
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+ [Overview](#overview)
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+ [Translations](#translations)
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+ [A ticket step by step example](#a-ticket-step-by-step-example)
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+ [Feature synopsis](#features)
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+ [Features in detail (link to the Wiki)](https://github.com/panichelpdesk/panichd/wiki/Current-features)
@@ -29,6 +30,18 @@ This ticketing system is actually mean to be used in a corporate support environ
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* Only registered users or ticket managers are able to add tickets. For any manager, a ticket can only be assigned to an owner which is registered.
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* We have included all required asset files in the package structure because we want it to be usable in our LAN even without working internet connection (think about IT corporate support)
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#### Translations
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This package is multilingual. Current full covered languages are Catalan, English and Brazillian Portuguese.
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The following are other translations that come from Ticketit and are'nt up to date. A helping hand on any of them will be very welcome:
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* Armenian
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* Deutsch
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* Farsi
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* French
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* Hungarian
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* Italian
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* Russian
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* Spanish
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#### A ticket step by step example
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1. A user registers a new ticket for a specific issue
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2. The ticket gets automatically assigned to an agent (a ticket manager) that receives an e-mail notification.

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