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@@ -34,7 +34,7 @@ This ticketing system is actually mean to be used in a corporate support environ
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#### Translations
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This package comes with Catalan, English and Brazillian Portuguese language files. For any of them you don't need to do anything: PanicHD will get your Laravel configuration.
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You may also you may create your own language files. There are some outdated language files that come from Ticketit and can be a good starting point. We encourage you to make your own language files and publish them to share with other speakers.
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You may also you may create your own language files. There are some outdated language files that come from Ticketit and can be a good starting point. We encourage you to make your own language files and create a pull request in PanicHD to share with other speakers.
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#### A ticket step by step example
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1. A user registers a new ticket for a specific issue
@@ -71,10 +71,18 @@ This is a synopsis of the main PanicHD features. For detailed descriptions, exam
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- By comments added from both of them within a ticket card
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- By e-mail notifications: All of them will receive notifications relative to relevant changes in the ticket made by any of them
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- Manager may add user hidden messages called "internal notes". If the ticket is assigned to another agent, he will receive a related e-mail notification also
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* Ticket filters
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- All ticket lists include a filter panel that lets you use a specific criteria in some relevant fields (Calendar, category, agent)
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- These filters are kept in user session until you change or deletes them
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- Only members with permissions to manage at least one category will be able to use the filter panel
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- You may activate a field by URL, [as we explain in the wiki](https://github.com/panichelpdesk/panichd/wiki/Laravel-integrations#load-list-with-specified-filters)
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* List filtering
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- The ticket list includes a filter panel that may help managers to filter the ticket list by the most relevant criteria
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- The ticket table is powered by Datatables, so it can be reordered and filtered by search input
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* Ticket search
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- There is a dedicated search form where you may specify it by any of the ticket related fields
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- We have added some advanced search options, like search text in any field, text in comments, text in attachment fields, search by specific date criteria...
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- After executing the search, you will have a button with a permanent link to it, which has all specified parameters and values in URL
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