Skip to content

Commit fd51134

Browse files
committed
update PSA release notes
1 parent 2ee3aec commit fd51134

11 files changed

Lines changed: 132 additions & 13 deletions

File tree

Lines changed: 1 addition & 1 deletion
Original file line numberDiff line numberDiff line change
@@ -1 +1 @@
1-
[Toki Iti now has its own Knowledge Base](https://help.tokity.com/) for guides, how-tos, and product support.
1+
[Toki Iti now has its own Knowledge Base](https://help.tokity.com) for guides, how-tos, and product support.

docs/_contents/admin/home/announcement.md

Lines changed: 1 addition & 0 deletions
Original file line numberDiff line numberDiff line change
@@ -2,6 +2,7 @@
22

33
The feature release list has been an excellent way to share product updates, but it has gradually taken over the entire page and still lacks detailed context. As a result, we have moved them to a [separate page](/configs/release-notes/feature-releases) and are only highlighting three of the most recent features here.
44

5+
* Availability Test Results (Admin [1.61](/configs/release-notes/admin/v1.61.1))
56
* Tag suggestion (Admin [1.40](/configs/release-notes/admin/v1.40.1), TECH [1.46](/configs/release-notes/tech/v1.46))
67
* Signature Field (Admin [1.39](/configs/release-notes/admin/v1.39.1), TECH [1.45](/configs/release-notes/tech/v1.45), Portal [3.31](/configs/release-notes/portal/v3.31))
78
* Ticket Dynamic Content (Admin [1.37](/configs/release-notes/admin/v1.37.1), TECH [1.44](/configs/release-notes/tech/v1.44), Portal [3.30](/configs/release-notes/portal/v3.30))

docs/_contents/admin/home/feature-releases.md

Lines changed: 4 additions & 0 deletions
Original file line numberDiff line numberDiff line change
@@ -1,3 +1,7 @@
1+
#### Availability Test Results
2+
Availability Test Results provides a dedicated page where customers can review the **last 6 days of availability checks** for their current DeskDirector site—making it the go-to place to quickly confirm recent site health. Unlike a future public status page, this view is **site-specific** and includes per-check diagnostic insight such as **DNS resolution details, SSL certificate information, and failed request responses**, helping customers understand exactly what happened during an incident. Checks run **every 5 minutes** for platform/standard hostnames and **every 6 hours** for custom domains, with alerts triggered only after **2 consecutive failures** to reduce noise from one-off maintenance-related blips.
3+
[Read full release notes](/configs/release-notes/admin/v1.61.1)
4+
15
### AI Enhancements Across Portals
26
AI-powered assistance is now available across both the TECH and client portals, bringing smarter and more efficient support experiences.
37
- **Client Portal**: End users can now benefit from AI assistance, which leverages Retrieval-Augmented Generation (RAG) to find the most relevant knowledge base articles and provide accurate, AI-generated responses. This helps users resolve their requests faster and more effectively.
Lines changed: 3 additions & 4 deletions
Original file line numberDiff line numberDiff line change
@@ -1,6 +1,5 @@
11
#### Product release notes
2-
* [Admin portal](/release-notes/admin) ([1.60](/configs/release-notes/admin/v1.60.1)) - Released on 25th of Aug 2025
3-
* [Client facing portal](/release-notes/portal) ([3.47.6](/configs/release-notes/portal/v3.47)) - Released on 22nd of Sep 2025
4-
* [Client facing portal](https://help.deskdirector.com/article/4uzjpwaiou) (5.2.1) - Windows - Released on 27th of Mar 2024
2+
* [Admin portal](/release-notes/admin) ([1.61](/configs/release-notes/admin/v1.61.1)) - Released on 2nd of Mar 2026
3+
* [Client facing portal](/release-notes/portal) ([3.47.11](/configs/release-notes/portal/v3.47)) - Released on 27th of Feb 2026
54
* [Backend server](https://help.deskdirector.com/article/5ml4ieesph-server-changelog)
6-
* [TECH](/release-notes/tech) ([1.60](/configs/release-notes/tech/v1.59)) - Released on 15th of Sep 2025
5+
* [TECH](/release-notes/tech) ([1.60.4](/configs/release-notes/tech/v1.59)) - Released on 12th of Feb

docs/_release/admin/README.md

Lines changed: 15 additions & 0 deletions
Original file line numberDiff line numberDiff line change
@@ -1,3 +1,6 @@
1+
### 2nd of Mar 2026 ([1.61](v1.61.1))
2+
- **ADDED** Added an Availability Test Results page showing the last 6 days of availability checks for the current site, giving customers a single place to review recent site health history.
3+
14
### 25th of Aug 2025 ([1.60](v1.60.1))
25
- **ADDED** Added additional facet UI in tickets page, including facet tickets by account, agent, priority, service type, and more
36
- **ADDED** Added time-based facet UI in tickets page, including age, closure, and due time
@@ -9,6 +12,18 @@
912
###### 1st of Oct - 1.60.3
1013
- **FIXED** Fixed issue where tags ending with `.resources` caused API calls to be intercepted by IIS due to request filtering module
1114

15+
###### 6th of Nov - 1.60.5
16+
- **ADDED** Added the Solution Library, which lets you enable additional integrations (e.g., Digest).
17+
18+
###### 15th of Jan - 1.60.6
19+
- **FIXED** Fixed an issue where the app could incorrectly identify its embedding ancestor.
20+
21+
###### 27th of Jan - 1.60.7
22+
- **FIXED** Fixed an issue where non–master admins could download survey results as CSV without the required permissions.
23+
24+
###### 23rd of Feb - 1.60.9
25+
- **FIXED** Fixed the navigation link for Service Type options in the Events feature.
26+
1227
### 18th of Aug 2025 ([1.59](v1.59.1))
1328
- **ADDED** Implemented UI for new clone export feature, allowing customers to set up one-time or active data migration to standalone ticketing system Toki Iti
1429
- **ADDED** New UI to display member count organized by role

docs/_release/admin/v1.60.1.md

Lines changed: 12 additions & 0 deletions
Original file line numberDiff line numberDiff line change
@@ -8,3 +8,15 @@
88

99
###### 1st of Oct - 1.60.3
1010
- **FIXED** Fixed issue where tags ending with `.resources` caused API calls to be intercepted by IIS due to request filtering module
11+
12+
###### 6th of Nov - 1.60.5
13+
- **ADDED** Added the Solution Library, which lets you enable additional integrations (e.g., Digest).
14+
15+
###### 15th of Jan - 1.60.6
16+
- **FIXED** Fixed an issue where the app could incorrectly identify its embedding ancestor.
17+
18+
###### 27th of Jan - 1.60.7
19+
- **FIXED** Fixed an issue where non–master admins could download survey results as CSV without the required permissions.
20+
21+
###### 23rd of Feb - 1.60.9
22+
- **FIXED** Fixed the navigation link for Service Type options in the Events feature.

docs/_release/admin/v1.61.1.md

Lines changed: 46 additions & 0 deletions
Original file line numberDiff line numberDiff line change
@@ -0,0 +1,46 @@
1+
# 2nd of Mar 2026 (1.61)
2+
3+
- **ADDED** Added an Availability Test Results page showing the last 6 days of availability checks for the current site, giving customers a single place to review recent site health history.
4+
5+
> This update is expected to be generally available on 2026-03-09.
6+
7+
## Highlights
8+
9+
### Availability Tests
10+
11+
Release highlight: Availability Test Results — your 6‑day site health timeline, all in one place
12+
13+
#### What’s new
14+
We’ve added a new **Availability Test Results** page that shows the **last 6 days of availability checks for your current site**—a single, go-to place to review recent site health for your **DeskDirector** instance.
15+
16+
#### Why we built it
17+
When something “looks off” (a brief outage report, a slow period, a certificate warning, a DNS hiccup), you shouldn’t have to piece together clues across tools or guess whether it was real or just a one-time blip. This page was created to make availability monitoring **transparent and actionable** by surfacing both **history** and **diagnostic detail** in one view.
18+
19+
It also sets the foundation for what’s next: **a future publicly available status page** intended to display broader virtual machine health. But this release is intentionally different and more personal—**it’s focused on your own site**, and it includes deeper, per-check insight.
20+
21+
#### How it improves everyday us
22+
With Availability Test Results, customers can quickly answer: *“Has my site been healthy lately?”* and *“What exactly failed?”*—without leaving the product.
23+
24+
You can use it to:
25+
- **Review the last 6 days of checks** for your specific site in one timeline
26+
- **Drill into individual check results** for richer troubleshooting context, including:
27+
- **DNS resolution details**
28+
- **SSL certificate information**
29+
- **Failure response details** (e.g., failed request responses)
30+
31+
This is especially helpful when diagnosing intermittent issues, confirming whether a problem is recurring, and deciding whether action is needed—or whether the site recovered on its own.
32+
33+
**Availability testing behavior (so you know what to expect)**
34+
- **Test frequency**
35+
- **Platform / standard hostnames:** every **5 minutes**
36+
- **Custom domains:** every **6 hours**
37+
- **Alerts:** we alert on **2 consecutive failures** and investigate. **Single failures usually don’t require action.**
38+
- **Occasional single failures can be normal:** a one-off **timeout / 404** may occur during routine maintenance and typically recovers on the next run.
39+
- **Common maintenance windows**
40+
- **Daily database backup (off-peak):** may cause brief slowness/timeouts
41+
- **Weekly environment update:**
42+
- **9:00 AM Mon (NZT)** — US/CA/UK (NY Sun 3pm, LA Sun 12pm, London Sun 8pm)
43+
- **6:00 PM Sun (NZT)** — AU (Sydney Sun 4pm)
44+
45+
#### Why you’ll love it
46+
This update turns availability monitoring into something you can **check in seconds**—with the detail you need when things go wrong, and the reassurance you want when they don’t. It’s a clearer, faster way to understand your site’s real-world health—and it puts recent history and diagnostics exactly where you need them: **inside your DeskDirector experience**.

docs/_release/portal/readme.md

Lines changed: 19 additions & 4 deletions
Original file line numberDiff line numberDiff line change
@@ -1,22 +1,37 @@
11
### 10th of Apr 2025 ([3.47](v3.47))
22
- **ADDED** Client Portal now supports Ticket Contact Group Policy, letting customers control whether contact group selection is required when submitting new tickets.
33

4-
##### 8th of July (3.47.2)
4+
###### 8th of July (3.47.2)
55

66
- **FIXED** List display alignment in markdown generated HTML
77
- **IMPROVED** Avatar two-letter name generation logic now better handles multiple spaces between first and last name
88

9-
##### 21th of Aug (3.47.4)
9+
###### 21th of Aug (3.47.4)
1010

1111
- **IMPROVED** Extension page now has microphone access permissions through iframe's allow attribute
1212

13-
##### 26th of Aug (3.47.5)
13+
###### 26th of Aug (3.47.5)
1414
- **FIXED** Fixed AI assistance UI auto-scroll behavior that incorrectly pushed the entire application viewport up in Chromium-based browsers
1515

16-
##### 22nd of Sep (3.47.6)
16+
###### 22nd of Sep (3.47.6)
1717
- **IMPROVED** Improved date age calculation by changing from real-time difference to calendar date difference
1818
- **FIXED** Fixed inconsistent verification before and after launch of inline form dialog, resolving infinite loading behavior
1919

20+
###### 13th of Oct (3.47.7)
21+
- **IMPROVED** Improved the UI text in the Create Ticket widget for clarity and consistency.
22+
23+
###### 19th of Jan 2026 (3.47.8)
24+
- **FIXED** Fixed an issue where native file downloads did not work when the app was embedded in Microsoft Teams.
25+
26+
###### 27th of Jan (3.47.9)
27+
- **IMPROVED** Updated PSA attachment downloads to use a JavaScript-based download flow when embedded in Microsoft Teams.
28+
29+
###### 29th of Jan (3.47.10)
30+
- **FIXED** Fixed an issue where the Date/Time and Time inputs did not update via two-way binding when the user pressed `A` or `P` to toggle between AM and PM.
31+
32+
###### 27th of Feb (3.47.11)
33+
- **FIXED** Fixed Date/Time picker binding on mobile devices where the library falls back to native HTML inputs and does not fire the usual events. The app now listens to both event types to ensure values update correctly across devices.
34+
2035
### 2nd of Apr 2025 ([3.46](v3.46))
2136
- **ADDED** Added AI assistance widget, which provides AI chat assistance to help resolve service requests. It can be configured in the admin portal.
2237

docs/_release/portal/v3.47.md

Lines changed: 19 additions & 4 deletions
Original file line numberDiff line numberDiff line change
@@ -2,18 +2,33 @@
22

33
- **ADDED** Client Portal now supports Ticket Contact Group Policy, letting customers control whether contact group selection is required when submitting new tickets.
44

5-
##### 8th of July (3.47.2)
5+
###### 8th of July (3.47.2)
66

77
- **FIXED** List display alignment in markdown generated HTML
88
- **IMPROVED** Avatar two-letter name generation logic now better handles multiple spaces between first and last name
99

10-
##### 21th of Aug (3.47.4)
10+
###### 21th of Aug (3.47.4)
1111

1212
- **IMPROVED** Extension page now has microphone access permissions through iframe's allow attribute
1313

14-
##### 26th of Aug (3.47.5)
14+
###### 26th of Aug (3.47.5)
1515
- **FIXED** Fixed AI assistance UI auto-scroll behavior that incorrectly pushed the entire application viewport up in Chromium-based browsers
1616

17-
##### 22nd of Sep (3.47.6)
17+
###### 22nd of Sep (3.47.6)
1818
- **IMPROVED** Improved date age calculation by changing from real-time difference to calendar date difference
1919
- **FIXED** Fixed inconsistent verification before and after launch of inline form dialog, resolving infinite loading behavior
20+
21+
###### 13th of Oct (3.47.7)
22+
- **IMPROVED** Improved the UI text in the Create Ticket widget for clarity and consistency.
23+
24+
###### 19th of Jan 2026 (3.47.8)
25+
- **FIXED** Fixed an issue where native file downloads did not work when the app was embedded in Microsoft Teams.
26+
27+
###### 27th of Jan (3.47.9)
28+
- **IMPROVED** Updated PSA attachment downloads to use a JavaScript-based download flow when embedded in Microsoft Teams.
29+
30+
###### 29th of Jan (3.47.10)
31+
- **FIXED** Fixed an issue where the Date/Time and Time inputs did not update via two-way binding when the user pressed `A` or `P` to toggle between AM and PM.
32+
33+
###### 27th of Feb (3.47.11)
34+
- **FIXED** Fixed Date/Time picker binding on mobile devices where the library falls back to native HTML inputs and does not fire the usual events. The app now listens to both event types to ensure values update correctly across devices.

docs/_release/tech/README.md

Lines changed: 6 additions & 0 deletions
Original file line numberDiff line numberDiff line change
@@ -7,6 +7,12 @@
77
###### 19th of Sep - 1.60.2
88
- **FIXED** Fixed real-time user activity UI component in ticket page where the user name and user avatar couldn't be displayed.
99

10+
###### 27th of Jan 2026 - 1.60.3
11+
- **IMPROVED** Updated PSA attachment downloads to use a JavaScript-based download flow when embedded in Microsoft Teams.
12+
13+
###### 12th of Feb - 1.60.4
14+
- **IMPROVED** Copilot Chat now lets you copy AI responses in Markdown format.
15+
1016
### 2nd of Apr 2025 ([version 1.59](v1.59))
1117
- **ADDED** New Copilot feature to help change the tone of a ticket note or time entry before submission.
1218
- **ADDED** New Copilot chat to allow agents to chat with Copilot for any service-related questions or questions regarding the current service ticket.

0 commit comments

Comments
 (0)